November 13, 2015

We’ve been commissioned by the Scottish Legal Aid Board to carry out research into what happens when people end up in a civil dispute such as when there is an issue about the quality of goods or workmanship, or when money is owed.

These disputes can be something that people may sort out between themselves, with the support of others (such as Citizens Advice) or by going through the small claims process in a sheriff court.

Our research is looking at what makes people deal with their civil disputes in one way or another – such as going to court or not.

We are interviewing people in two locations, Tayside and Edinburgh, about their recent experience of a civil dispute, the steps taken to respond to it, and why those steps were taken.
We would really appreciate it if you could take part in an interview. The research will help to guide SLAB in steps they can take to ensure that people have a better experience of the justice system.

All interviews are by telephone, set at a time to suit you and typically last 15-20 minutes. Information provided will be treated anonymously.

Please let us know if you’d be willing to Take Part